A. Introduction

Welcome to Nelspruit Dental Practice (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA), 2013 of South Africa.

1. Collection of Personal Information

We collect personal information to provide and improve our dental services. The types of personal information we collect include:

• Contact Information: Name, email address, phone number, physical address.
• Demographic Information: Age, gender, and other demographic details.
• Medical Information: Medical history, dental records, and other health-related information.
• Payment Information: Credit card details, bank account information, and other billing details.
• Usage Data: Information on how you use our website and services.

2. Use of Personal Information

We use your personal information for the following purposes:

• To provide dental services and treatments.
• To communicate with you regarding appointments, treatments, and inquiries.
• To process payments and manage billing.
• To improve our website and services.
• To comply with legal obligations and protect our legal rights.

3. Disclosure of Personal Information

We may share your personal information with:

• Service Providers: Third-party companies that assist us in providing our services, such as payment processors and IT service providers.
• Healthcare Providers: Other healthcare professionals involved in your treatment.
• Legal Obligations: Regulatory authorities, law enforcement agencies, or as required by law.

We ensure that these parties are bound by confidentiality agreements and that they adhere to strict data protection standards.

4. Security of Personal Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure storage, and access controls.

5. Your Rights

Under POPIA, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal information under certain circumstances.
• Objection: You can object to the processing of your personal information for specific purposes.
• Withdrawal of Consent: You can withdraw your consent to the processing of your personal information at any time.

To exercise these rights, please contact us using the contact details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control the use of cookies through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes where required.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Nelspruit Dental Practice (PTY) LTD
Address: 13 Murray Street, Nelspruit, Mpumalanga, South Africa
Email: admin@nelspruitdentalpractice.co.za
Phone: 013 752 2614

9. Complaints

If you believe that we have not complied with this Privacy Policy or violated your data protection rights, you have the right to lodge a complaint with the Information Regulator of South Africa.

This Privacy Policy was last updated on 15 May 2024.